New View Psychology offers a supportive and positive culture to our team. We are looking for another Customer Support Officer to become part of the largest provider of psychology and counselling services in Australia.

As a Customer Support Officer, you will be required to provide a high standard of customer service and general office administration support to clients and mental health practitioners.

Key responsibilities include, but are not limited to:

• Answering incoming calls efficiently and in an empathetic and professional manner
• Booking appointments and managing customer enquiries
• Administration support to a range of stakeholders
• Updating client records in our database
• Responding to emails, faxes and website enquiries
• Processing of EFTPOS payments
• Data entry

Key selection criteria:

• Must have relevant customer service experience (call centre experience is desirable but not mandatory)
• Experience working with & meeting KPI’s
• Ability to form part of our team
• Quick learner and adaptable to change
• Excellent organisation, time management and ability to prioritise tasks
• Reliable work ethic
• Strong attention to detail
• Ability to work in a fast-paced & high-demand environment
• Self-motivated with an innovative approach

You may be situated at any of our three locations: Tullamarine, Essendon and Moonee Ponds

If you wish to establish a career in customer service and administration, and are success driven with a desire in helping people; then this is the perfect role for you! You will be provided with on the job training.

If you would like to apply for this opportunity, please forward your current CV and a cover letter outlining why you would be suitable. Those who do not meet these criteria will not be short-listed.

Start: March 2020

Job Type: Full-time

Experience:

• Administration: 1 year (Required)
• inbound call centre: 1 year (Required)
• customer service: 1 year (Preferred)

Education:

• Certificate I - IV (Required)

Licence:

• Drivers Licence (Required)

Work Eligibility:

• The candidate can work permanently with no restriction on hours (Required)

Benefits:

• Health and wellness programs

Job Duties:

• Answer incoming customer inquiries
• Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
• Record and modify customer information within the database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested